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About the author: John Frenaye

John has been in the travel industry since 1997 and held many roles including agency owner, member of the ASTA Communications Committee, Board Advisor to iJet Intelligent Risk Systems, and an MSNBC.com travel columnist. Throughout that time, he has amassed a a level head for solving problems and a sizable "rolodex" for getting the attention of the right person to solve your travel woes. Please feel free to email him or visit his site.

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