Browsing: Accommodations

Dear Travel IQ: Can you explain the how to properly use a concierge?  Many of the nicer hotels I visit have a concierge, but I'm not sure what is an appropriate question outside of a restaurant suggestion or directions.  What can a concierge do for me (and should I then do something for them)?

Signed: Confused and Lost in Vancouver

Dear Confused: All large hotels and resorts (and sometimes even smaller …

Scenario #1: Jane is visiting a new destination and relies on a travel agency to confirm her hotel and touring services. She arrives at the hotel, checks-in, and finds that her room does not meet her expectations. The agency quoted a 4-star property, but Jane feels it is below average. The view from her window is less than appealing, she can hear her noisy neighbors, and the air-conditioning is faulty. Later in the evening, guest …