deficiency

travel agent

The Ins and Outs of Working With a Travel Agent

The Ins and Outs of Working With a Travel Agent

As an avid traveler and a specialized travel agent, I have played the role of both consumer and supplier.  Throughout my professional career, I have spoken to many people who just don’t know how to effectively utilize the services of a …

Who’s Responsible for the Quality of a Trip?

Who’s Responsible for the Quality of a Trip?

Scenario #1: Jane is visiting a new destination and relies on a travel agency to confirm her hotel and touring services. She arrives at the hotel, checks-in, and finds that her room does not meet her expectations. The agency quoted …

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